A Facebook Messenger Bot is a chatbot that integrates directly into the main Facebook platform and enables easy communication between the users and the customers, as it may pertain to the products they may be interested in or their returns, answers, etc. Chatbots help automate most customer support needs and functions through a conversational interface, which is the user interface created by an outside third party and presented to the user through a third-party application. It allows the user to interact with the bot through a series of queries and responses. This interaction is generally in the form of questions.
A Facebook Messenger Bot will integrate with any of the popular social networks like Facebook, Twitter, Google+, YouTube, LinkedIn, Yahoo, and many more. Some of these include Facebook, Google, Yahoo! Messenger, Microsoft, LinkedIn, Facebook Messenger, Twitter, and YouTube.
There are many users of Facebook, the likes of whom will certainly have a question regarding their products. When a user queries a product through one of the known bots, it may not result in the user being able to interact with a human, or a human like representative on the system. For example, if a user queries a specific product, the customer service representative on the system may respond to that query through a message.
A Messenger Bot is not only useful for those who use the system to discuss their product but also for the people who have not purchased it yet. A Messenger Bot can be customized to deliver personalized messages, based on the individual preferences of the user.
To get started, one should first find a Facebook Messenger Bot developer through a search online. A few of the popular choices include Cebu Interactive, Brightside, and Xoftsperson. It is also important to note that you should not use a developer which you have not heard of before. The developers of these programs are usually established and have been using these programs for quite some time.
After selecting a program, you can then go ahead to test it out. This may take a few minutes or a couple of hours depending on the complexity of the system. However, after you have completed the task successfully, you can start testing out the new feature through your Messenger Bot.
As mentioned earlier, you will be able to customize the messaging system through your Messenger Bot. Once you have been able to complete this step successfully, it is now time to add on the features that will further expand your ability to interact with the system.
One of the things that will help you interact with your customer better is to set up the contact form in your Chatbot. When you set this form, it will allow you to send messages, post replies, create groups, and chat with your friends. You can also add new contacts, create groups for them, as well as post on their wall.
You can also customize your Messenger Bot to give advice to users. For instance, if a user is having trouble with the installation process, the Bot may be able to assist the user by providing suggestions. It can also send the user instructions through email, as well as give detailed descriptions about what needs to be done in order to properly set up your Messenger Bot or to troubleshoot the problem.
If you are using a Messenger Bot to offer support for a business, you will want to make sure that you are also offering customers the ability to communicate with a real person through your Message Bot. This can be achieved through the use of email or voice prompts.
By setting up a custom message to be sent to your customer when he/she is having problems, you will be able to give the customer the impression that you are a real person, and not just a business robot. When this is done, it will create a stronger bond between you and your customers.
Besides, a Messenger Bot will allow you to save valuable time in terms of answering customer questions, as it can be used as an online support service for your business. It will also help you save valuable money in terms of customer service costs, as you will not need to hire sales personnel to answer customer questions.